Shipping Policy
1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or holidays, processing times may be slightly longer.
2. Shipping Methods: We offer several shipping options depending on the destination:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- International Shipping: Delivery times vary depending on the destination country and customs procedures.
3. Shipping Rates: Shipping rates are calculated based on the weight of the package and the destination. Customers can view the shipping cost at checkout before completing their purchase.
4. Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information. You can also log in to your account on our website to track your order status.
5. Shipping Restrictions: We currently only ship to addresses within [list of countries or regions you ship to]. We do not ship to PO boxes.
6. Delivery Issues: If there are any issues with the delivery of your order, such as delays or lost packages, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Returns Due to Shipping Issues: If a package is returned to us due to an incorrect address provided by the customer, refusal of the package, or failure to pick up the package from a carrier location, the customer will be responsible for any additional shipping charges incurred for reshipping the package.
8. Shipping Holidays: Please note that shipping carriers may observe holidays, which can affect delivery times. We will notify customers of any anticipated delays due to holidays or other factors beyond our control.
9. Contact Information: For any questions regarding our shipping policy or specific shipping inquiries, please contact our customer service team