At PK Infotech, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund:
- We accept refund requests within 30 days of the original purchase date.
- To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Non-Refundable Items:
- Certain items are not eligible for refunds, including downloadable software products, gift cards, and services that have been rendered.
3. Refund Process:
- To initiate a refund, please contact our customer service team at [customer service email or phone number].
- Provide your order number and reason for the refund request.
- Our team will review your request and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
4. Return Shipping:
- Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., incorrect item shipped).
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Late or Missing Refunds:
- If you haven’t received a refund within the expected timeframe, first check your bank account again.
- Then contact your credit card company or bank, as there may be a processing delay on their end.
- If you’ve done all of this and still have not received your refund, please contact us at [customer service email or phone number] for assistance.
6. Contact Information:
- For any questions regarding our refund policy or specific refund inquiries, please contact our customer service team